Custom Business Training Vocational Course Guide Community Course Guide

... Upcoming Courses - Book Now! ...

31-Dec-2017  

TAE40110 Certificate IV in Training And Assessment Bridging

Current Capacity:  Available

Available Places: 15


The Certificate IV in Training and Assessment was updated in 2010. The new qualification code is TAE40110. If you have already completed the previous qualification (TAA40104) and you want to continue to deliver and assess accredited training you will need to obtain the new qualification (TAE40110).

You can “bridge the gap” between the TAA40104 and TAE40110 with this workshop which is designed to identify the gaps and then collect the evidence required to meet the requirements of the new qualification. On enrolment you will need to provide a copy of your TAA40104 Certificate IV in TAA including a transcript of units completed.


      TAE40110 Certificate IV in TAE

1 Session, by Appointment
Cost $550



Click to Book Now!

31-Dec-2018  

BSBCMM301B Process Customer Complaints (Online Course)

Current Capacity:  Available

Available Places: N/A





 
This course is for people experienced in customer service who want to develop their skills in handling customer complaints. 

You will learn:
  • Effective communication skills to interpret customer complaints
  • How to respond effectively to complaints
  • Appropriate procedures for referring complaints
  • How to use judgement to resolve complaints
Accessible through most PCs, smartphones and tablets with an up-to-date browser installed.

You will receive you online login information and assigned facilitator within 5 business days. There may be additional resources recommended. You may be asked for a workplace supervisors report as part of the assessment process.

You can contact your distance facilitator by e-mail any time with questions you may have or use the online messaging system.

You will have up to 12 weeks to complete the training. Extensions can be granted by negotiation with your trainer.

Prerequisites - None

    Successful completion of this unit will lead to Statement of Attainment in Certificate III in Business for the unit BSBCMM301B Process customer complaints. You will need to complete the provided assessments.

Delivery: Self directed
Dates: Start anytime
Duration: 12 weeks 
Cost: $245
 
 




Become an associate member of Western College and help us keep our services relevant to the community. Keep up to date with what is happening around the College and enjoy member events. Receive a membership discount for eligible courses, however, membership discount is not available in conjunction with other discounts or special offers.  
                                              
   
          
   

Click to Book Now!

31-Dec-2018  

BSBDIV501A Manage Diversity In The Workplace (Online Course)

Current Capacity:  Available

Available Places: N/A





 
This course is for people in a management or supervisory role who wish to foster diversity and promote its benefits within organisational guidelines. it is of particular value to people working in organisations with staff from different cultures, races or religion, where there are staff members from multiple generations, or where there are other forms of difference in the workforce.

You will learn to:
  • Implement diversity policy
  • Foster respect for diversity in the work team
  • Promote the benefits of diversity
Accessible through most PCs, smartphones and tablets with an up-to-date browser installed.

You will receive you online login information and assigned facilitator within 5 business days. There may be additional resources recommended. You may be asked for a workplace supervisors report as part of the assessment process.

You can contact your distance facilitator by e-mail any time with questions you may have or use the online messaging system.

You will have up to 12 weeks to complete the training. Extensions can be granted by negotiation with your trainer.

Prerequisites - None. You will need to have well developed reading and writing skills and have some experience in a supervisory or management position in the workplace.

    Successful completion of this unit will lead to Statement of Attainment in Diploma of Business for the unit BSBDIV501A Manage diversity in the workplace. You will need to complete the provided assessments.

Delivery: Self directed
Dates: Start anytime
Duration: 12 weeks 
Cost: $375
 
 




Become an associate member of Western College and help us keep our services relevant to the community. Keep up to date with what is happening around the College and enjoy member events. Receive a membership discount for eligible courses, however, membership discount is not available in conjunction with other discounts or special offers.  
                                              
   
          
   

Click to Book Now!

News from Alesco

Top of the Class - Dubbo Photo News (Jen Cowley) - 05-Jul-2014

It’s school, but not as you know it. JEN COWLEY takes a sneak peek at the newest addition to the region’s educational menu. It’s 10 ..


ALESCO Learning Centre - 06-Jun-2014

Learn and grow in an understanding, flexible and supportive environment There’s a new choice on the educational menu for local students with the opening in Ju..

Do you have your USI yet?

From 1 January 2015, all students enroling or re-enrolling in nationally recognised training courses will need to enrol using their USI number (Unique Student Identifier number). This includes students enrolling for the first time, for example, if they are studying at a registered training organisation, completing an apprenticeship or skill set, certificate or diploma course. It also applies to students continuing or completing (re-enrolling) training, including nationally recognised training undertaken in secondary school.

  Strategic Partners image description                   Joblink Plus